Please email contact@belisse.store and our support team will contact you within 48 hours.

Once you have added items to your cart, discount codes are entered at the checkout page. You will see a square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.

If you have an account please login first and then follow the directions below:
1) When signed in to your account, click on 'ACCOUNT' at the top right-hand corner of the site.
2) On the left, you will see your account information and in the main area, you will see your 'Order History' if you have previously ordered from us.

Once your order ships, you will receive a confirmation email with a tracking code.

Credit Cards - We accept almost all mayor credit cards. We also have PayPal, Venmo and others alternatives. Contact us at contact@belisse.store if you need help. Payment Security - All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. BElisse is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.

The prices on our website are in the U.S. Dollar (USD). Please convert any amount into your own currency before placing your order. The amount taken from your account is how much the total amount is in your currency. Please email contact@belisse.store with any questions.

Yes, we are a USA based company that ships to almost everywhere in the world.

Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. BElisse is not responsible for packages that are not delivered due to incorrect shipping addresses.

All orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees that are paid by the buyer. The value of payment received cannot be altered to decrease international custom fees. Additional charges for customs clearance must be paid by the buyer at the time of pick up. We have no control over these charges. Customs policies vary widely from country to country, and you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates. Feel free to contact your local customs office for further information.

When an item is for Pre-Order, it means it is currently out of stock but available for purchase so when it becomes available, you are the first to receive them. Normally we restock every 2/3 weeks.

When a custom made item is available for Pre-Order, it means that needs to be pre-ordered before we start working on the product. (Denim jackets, denim shorts, body jewelry are custom made by Pre-Order only)

We accept exchanges. We are happy to give you an exchange within 7 days of purchase. We do not provide a pre-paid shipping label for exchanges or returns. We accept returns for store credit. If you are not satisfied with your order, please email us at contact@belisse.store We don't offer returns or exchanges on Pre-Order or Custom Made products. Please be sure that you provide the measurements and indications for the item that you are ordering. Once we start working on that, it will not be possible to start over with a different indications or measurements. Contact us if you have more questions about custom made items to contact@belisse.store

If you have provided an incorrect address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. We charge a reshipment fee. Please email contact@belisse.store with any questions or concerns. *** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order. In the case you would not like your package sent back, we charge a restocking fee of $8.75 USD. The fee will be deducted from your order refund amount total.

Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. We apologize for the inconvenience. Please email contact@belisse.store if you have any questions.

Unfortunately, we cannot change or cancel orders after they have been placed. We start working on orders right away as soon as they are placed and confirmed. Please double check your order as well as input any discount code you would like to use before placing your order. We cannot make any updates or discount code updates after the order is placed. We apologize for the inconvenience. Please email contact@belisse.store if you have any questions.

BElisse is not responsible for items that are lost by the mail carrier or by any shipping service. If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package. If your package is lost in transit (which is very rare) this is the carrier's responsibility. In this case you may reach out to the carrier directly for assistance.

In the case you would not like your package sent back or would not like a replacement for your item and would like a refund, we charge a restocking fee of $8.75 USD. The fee will be deducted from your order refund amount total.

If your package is returned to us for any reason, you will be responsible for the shipping cost for the package to be sent again. *** In the instance when your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Please double check all addresses before placing an order.

All orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees that are paid by the buyer. The value of payment received cannot be altered to decrease international custom fees. Additional charges for customs clearance must be paid by the buyer at the time of pick up. We have no control over these charges. Customs policies vary widely from country to country, and you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates. Feel free to contact your local customs office for further information.

Choking Hazard - Small parts. Not for children under 3 yrs.

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