Frequently Asked Questions


How can I contact you?
How do I add a discount code?
How do I check my order status?
How can I track my package(s)?


What payment methods do you accept?
The price on my order confirmation does not match the amount that was taken from my account, why is that?


Do you ship internationally?
Shipping address
International Buyers

Pre-order items

Pre-Order when Out of Stock.
Pre-Order when Custom Made.

Returns and exchanges

Do you accept returns and exchanges?

Privacy policy

What if I put in the wrong address?
I have ordered the wrong item by mistake. Can I edit my order?
I would like to cancel my order. How do I do that?
What if my package is lost?
Restocking Fee
What if my package was returned to the sender?
International Buyers



More help

Need more help? Contact us at contact@belisse.store We'll be happy to help you.